VIRTUOSO – Premium 9 Watch Winder with Fingerprint Lock & Extra Storage - Grey
Returns & Exchanges Policy
Returns
*To return your product, please email to support@dukwinwatchwinders.com first to get your exact return information first.
To return your product, please follow as steps:
1. Email to support@dukwinwatchwinders.com first.
2. Send the picture and video regarding the issue via email or Whatsapp (If possible)
3. Please keep the original package and the lable where stick on the package box for several days.
4. We will refund you after we receive the item and finish quality check.
Return Address:
US address: LiqinLiu-[sally], 2220NW 14TH AVE,Gainesville.FL.32605-5213, US,7189714812
UK address: Kelvin Hui, 43 Chapman Close, Sheffield, South Yorkshire, S6 5BX ,UK, 07426435383
Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
-Please note that the platform had charged the buyer 5% transaction fee, if the buyer wants to return the goods for a refund for personal reasons, the refund we will give you will be 5% less.
-You are responsible for covering shipping costs when returning your item for personal reason. Shipping costs are non-refundable.
*Products must be returned in new, unused condition and in the original packaging, otherwise you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.
*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.
Faulty Goods
Faulty goods are covered by the manufacturer’s warranty - if you find fault with the goods you must advise us within 3 days of receipt of goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Order Cancellation
You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.
*Note： If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%.
Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.
Order Processing Timeline:
We typically process orders within 1–3 business days. If the order has been shipped, we cannot accept a cancellation request.
*Exception: In case of out-of-stock items, we will send an additional email notification.
Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.
Gift Card Policy
Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.
Note：
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Estimate delivery times:
2-5 days (United States)
2-6 days (Germany)
3-10 days (United Kingdom)
3-7 days (Australia)
7-25 days (International)
✅ 1-Year Warranty Covering All Manufacturing Defects.
✅ 30-Day Returns for a Risk-Free Purchase Experience.
✅ Free Replacement Parts for Quick DIY Fixes.
✅ Professional Troubleshooting Guides for Easy Self-Service.
✅ Anti-Shock Packaging to Ensure Safe Delivery Worldwide.
✅ 24h-48h Response to All Your Questions and Concerns.
Guarantee Safe Checkout
VIRTUOSO – Premium 9 Watch Winder with Fingerprint Lock & Extra Storage - Grey
Details
| Brand | DUKWIN |
| Model |
FW-096-GY |
| Color | Grey |
| Product Dimension | 15.08inch*9.96inch*18.23inch/38.3*25.3*46.3cm(L*W*H) |
| Package Dimension | 20.28inch*15.75inch*24.41inch/51.5*40*62cm(L*W*H) |
| Type | Extra Watches Storage, Fingerprint Unlock, RGB light, Remote Control, LCD Touchscreen, Ambient Blue Light |
| Material | Tempered glass, Wood, Black piano lacquer, Soft velvet lining |
| Power Supply | 100-240V AC Adapter(CE, UL, ROHS certificate) |
| N.W |
11KG/24.25lb |
| G.W |
14.15KG/31.2lb |
| Package | 1 * Device 1 * 100-240V AC Adapter 1 * Clean Cloth 1 * User Manual 1 * Remote Control 1 * Admin Key( USB Key) |
Features
Patented Innovation: The VIRTUOSO watch winder for 9 watches impresses with the latest technology and outstanding workmanship, ensuring that each individual watch winder meets the highest standards, the selected solid wood is finished with the utmost care and refined craftsmanship with an exquisite piano lacquer and tempered glass door.
RGB Light String: This RGB light string supports multiple personalized modes. You can choose a static single color to showcase the watch's classic elegance or set it to a dynamic gradient mode to create a vibrant atmosphere.
Ambient Blue Light: Ideal for nighttime use, its moderate brightness allows you to see the watch clearly without disrupting your sleep.
Fingerprint Sensor: Experience seamless access with a simple swipe of your finger, ensuring quick and secure unlocking of your winder.
Lock-in Dynamic Cuff: Patented lock-in dynamic cuff ‘locks’ your timepiece into the rotator drum for a secure fit. Accommodate most wrist sizes without putting pressure on your bracelet.
Innovative Touch Display: Individual control of the motors via touch operation. Can be set between 650 and 1950 TPD (turns per day). Double the amount of TPD by selecting bi-directional setting.
Directional Settings: Clockwise, counter clockwise and bi-directional
Power Supply: Runs solely on AC power (universal adapter included).
Large Capacity: 9 winding modules, 6 watches organizer storage, with ample space for your watch collection, you can showcase and enjoy your watches without worrying about storage.
Anti-magnetization: The internal motor adopts a closed design which can separate it from watches so that watches can not be magnetized and influence the time.
Winding Modes
Direction: clockwise/counter clockwise/clockwise+counter clockwise
Note:
There is no magic number of rotations that will wind your watch. Things such as how active you are, how many complications your watch has, how frequently you use the chronograph function, how frequently you wear your watch, the watch make, how long it has been since it was last serviced and a host of other variables will impact what your watch requires to stay wound. And a watch winder won't wind a watch that is fully stopped. So, you need to manually wind the timepiece to get it running first. You will have to make this determination by trying the various settings.
