Shipping

You can get tracking info on your order page or use the tracking number to query on this page"17track"

It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. We use couriers like UPS, Fedex, USPS, GLS, Swiship and DHL, all items will be tracked for your peace of mind.

Product

1. After receiving it, the door cannot be opened. Please use a USB cable to connect to the power bank for activation first.

Please refer to the tutorial link: https://youtu.be/uCjrn8iMrQI

2. Unable to open the door after using it for a period of time, your fingerprint lock may be out of battery, it takes around 1.5-2 hours to be fully charged for the fingerprint lock, and the LED won't flash when it is fully charged.

Excluding that the fingerprint lock system is automatically locked, when the fingerprint is entered without any indicator light, you should charge it, and It takes around 1.5-2 hours to be fully charged for the fingerprint lock, and the LED won't flash when it is fully charged.

Please refer to this link :https://youtu.be/ddHMGQIX4x4

Please refer to the video first: https://www.youtube.com/watch?v=xW3e26SKRwI

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

Discounts, promo codes, and DUKWIN credits do not apply to sale items, swatches, bundles, or gift cards unless otherwise noted and cannot be combined or used with other offers. Only one DUKWIN credit or promo code can be used per purchase.