Warranty Info

We offer a 1-year warranty from the date of shipment. If a defect arises and a valid claim is received by us ,we may, at its option, repair the or replace the product. Warranties on products are void after having been fully refunded.

Dukwin's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Process:
● Buyer must provide sufficient proof of purchase
● It may be necessary to return an item for quality inspection
● For defective items that needs to have returned, warranties on those replacements are voided if the wrong item is returned to us or if the defective item is not returned.

Valid proof of purchase:
● Order number from online purchases
● Dated sales receipt
● Pictures with our package

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from illegitimate resource