Heavy Full-Steel 9 Watch Safe – Fingerprint Access, Digital Keypad Lock & RGB Illumination - Gray
Returns & Exchanges Policy
Returns
*To return your product, please email to support@dukwinwatchwinders.com first to get your exact return information first.
To return your product, please follow as steps:
1. Email to support@dukwinwatchwinders.com first.
2. Send the picture and video regarding the issue via email or Whatsapp (If possible)
3. Please keep the original package and the lable where stick on the package box for several days.
4. We will refund you after we receive the item and finish quality check.
Return Address:
US address: LiqinLiu-[sally], 2220NW 14TH AVE,Gainesville.FL.32605-5213, US,7189714812
UK address: Kelvin Hui, 43 Chapman Close, Sheffield, South Yorkshire, S6 5BX ,UK, 07426435383
Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
-Please note that the platform had charged the buyer 5% transaction fee, if the buyer wants to return the goods for a refund for personal reasons, the refund we will give you will be 5% less.
-You are responsible for covering shipping costs when returning your item for personal reason. Shipping costs are non-refundable.
*Products must be returned in new, unused condition and in the original packaging, otherwise you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.
*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.
Faulty Goods
Faulty goods are covered by the manufacturer’s warranty - if you find fault with the goods you must advise us within 3 days of receipt of goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Order Cancellation
You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.
*Note： If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%.
Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.
Order Processing Timeline:
We typically process orders within 1–3 business days. If the order has been shipped, we cannot accept a cancellation request.
*Exception: In case of out-of-stock items, we will send an additional email notification.
Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.
Gift Card Policy
Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.
Note：
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Estimate delivery times:
2-5 days (United States)
2-6 days (Germany)
3-10 days (United Kingdom)
3-7 days (Australia)
7-25 days (International)
✅ 1-Year Warranty Covering All Manufacturing Defects.
✅ 30-Day Returns for a Risk-Free Purchase Experience.
✅ Free Replacement Parts for Quick DIY Fixes.
✅ Professional Troubleshooting Guides for Easy Self-Service.
✅ Anti-Shock Packaging to Ensure Safe Delivery Worldwide.
✅ 24h-48h Response to All Your Questions and Concerns.
Guarantee Safe Checkout
Heavy Full-Steel 9 Watch Safe – Fingerprint Access, Digital Keypad Lock & RGB Illumination - Gray
New or previous versions will be shipped at random due to product updates.
The Obsidian Veil Series watch winder safe is a multifunctional lockable 9-unit watch winding system with additional storage, designed to securely and reliably wind your timepiece collection.
Weighing 45 kg (100.31 lbs) net and 57 kg (125.66 lbs) with packaging, this safe combines substantial weight with uncompromising construction for enhanced security. Crafted with a full-steel frame, solid door panel, precision steel locking bolts, and an anti-oxidation coating, it is further reinforced with a keypad combination lock and fire-resistant sealed door - providing exceptional protection against burglary. Please note: this safe is designed for standalone use and cannot be wall-mounted or in-wall installed.
Featuring a smart semiconductor fingerprint sensor, it reads beneath the skin’s texture for deep recognition and unlocks in just 0.3 seconds. With five unlocking options available - including biometric fingerprint, keypad code, override key, fingerprint password, and remote APP access - you can choose the method that best suits your needs. In addition, the included remote control allows effortless programming and winding.
Inside, the storage drawer offers space for additional valuables. The soft velvet lining watch pillows prevent scratches, while the built-in LED lighting ensures a clear view of the interior. To elevate the experience, the winder is equipped with a stunning RGB LED halo light, fully customizable to match your mood or interior style.
The Black Veil Series represents the pinnacle of luxury watch winding safes - an essential choice for serious watch collectors.
DETAILS
Measurement may vary by 2 - 3 cm between the described size and the actual size.
| External Dimension | 43*38*55 cm / 16.93*14.96*21.65 inch（L*W*H） |
| Internal Dimension | 33*25*45 cm / 12.99*9.87*17.72 inch（L*W*H） |
| Color | Black full-steel exterior with gray velvet interior |
| Weight |
Net: 45.5Kg / 100.31 Lbs Gross: 57Kg / 125.66 Lbs ( with packaging ) |
| Unlocking Methods |
Fingerprint / Password / Fingerprint + Password / Key / APP Remote |
| Power Source | A/C plug in power adapter |
| Material | - Drill-resistant steel plate - Micro-carbon alloy armor - Anti-oxidation coating - Velvet lining interior |
| Winding Operation | Turns-Per-Day range from 300 to 2300 Clockwise, counter-clockwise and bi-directional rotations |
| Storage |
9 watch winders 1 storage drawer |
| Wacth Cuff |
The bracelet/ wrist diameter limited from 35 - 62mm |
| Additional Fuctions | - Smart touch screen - Dual alarm system - APP remote start - Interior LED lighting and RGB halo lighting - Advanced biometric scanner capable of storing 30 unique fingerprints - A rechargeable lithium-ion battery provides on the go power for up to 4-6 months - Fire resistant for 30 minutes up to 1200° F |
Feature
All-Steel Construction, Premium Materials
The Obsidian Veil Series wtahc winder safe is crafted with imported laser cutting technology, forming a seamless three-dimensional structure with micro-cut precision and an integrated cabinet surface. With no welding joints, the density and strength of the body are greatly enhanced, reinforced by 30mm solid lock bolts and anti-pry hinge bars.
Enclosed Door Panel Design
Innovative enclosed door panel with integrated laser cutting reduces door gap spacing and greatly enhances anti-prying security. Designed with a hidden retractable metal handle, it eliminates the issue of protruding handles inside the safe, ensuring a sleeker and more practical storage experience.
Security System
Equipped with advanced technology and a fast fingerprint scanner for quick access, the safe offers five unlocking methods: biometric fingerprint, 6-12 digit keypad code, override key, remote APP access, and fingerprint password. It also features a dual warning alarm system against brute-force attacks and technical unlocking attempts, providing an extra layer of protection. Rest assured, your watches and jewelry are effectively safeguarded against unauthorized access.
Silent & Precise Winding
This safe watch winder is powered by a low-noise Japanese motor to rotate your timepieces smoothly. The imported motor delivers high-efficiency performance while minimizing wear on your watches during winding. Multiple TPD (Turns Per Day) settings ranging from 300-2300, along with three rotation modes - clockwise, counterclockwise, and bi-directional - ensure compatibility with any automatic watch.
LCD Touch Panel & RGB LED Halo Lighting
Featuring an LCD touch display, the watch safe allows you to easily set unique winding modes for each watch. Inside, a motion-sensor LED light automatically illuminates when activated and switches off if no further movement is detected. To elevate the user experience, the winder is equipped with a stunning RGB LED halo light, fully customizable to match your mood or interior style.
Winding & Storage
Accommodating up to 9 watches and compatible with almost all automatic mechanical watches, this watch winder safe also features 1 storage drawer. The interior is lined with velvet felt to provide scratch-resistant protection for your valuable items. Adjustable watch pillows fit bracelet/wrist sizes ranging from 35mm to 62mm in diameter.
WINDING MODES
TPD values range between 300-2300. Use the up and down buttons to adjust. The up button increases by 50 each time, looping back to 300 if it exceeds 2300. The down button decreases by 50 each time, looping back to 2300 if it goes below 300.
Direction: clockwise/counter clockwise/clockwise+counter clockwise
TPD Calculation Method: 10 turns per cycle
24-hour mode operating cycle (minutes) =1440/ (TPD/10 turns);
12-hour mode operating cycle (minutes) =1440/ (TPD/10 turns) /2;
8-hour mode operating cycle (minutes) =1440/ (TPD/10 turns) /3;
e.g: TPD set to 650, clockwise, 24 hours mode. Then the running period (minutes) =22.2, that is, each cycle is 22.2 minutes.
Cycle execution: the time required for the motor to rotate clockwise 10 times + the motor stop time = 22.2 minutes. In the 12 (8 hours) working mode, the cycle runs for 12 (8 hours) hours and then stops; stops for 12 (16 hours) hours, and then restarts the cycle.
