Returns
*To return your product, please email to support@dukwinwatchwinders.com first to get your exact return information first.
To return your product, please follow as steps:
1. Email to support@dukwinwatchwinders.com.
2. Send the picture and video regarding the issue via email or Whatsapp (If possible)
3. Please keep the original package and the label attached to the box for 30 days.
4. We will refund you after we receive the item and finish quality check.
*Please do not return to the original shipping address, Please contact customer service to confirm before returning.
Return Address:
US address: LiqinLiu-[sally], 1301 NW 91ST TERRACE,Gainesville.FL.32606, US,7189714812
UK address: Kelvin Hui, 43 Chapman Close, Sheffield, South Yorkshire, S6 5BX ,UK, 07426435383
Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
-Please note that the platform had charged the buyer 5% transaction fee, if the buyer wants to return the goods for a refund for personal reasons, the refund we will give you will be 5% less.
-You are responsible for covering shipping costs when returning your item for personal reason. Shipping costs are non-refundable.
*Returns for personal reasons: Products must be returned in new, unused condition and in the original packaging, otherwise, you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.
*For defective items within the warranty period but beyond the 30-day return period or within 30-day return period: We recommend retaining the original packaging. If you no longer have it, you shall cover relevant packaging costs. If you refuse to cover packaging costs, you may be charged a 20% fee.
*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.
Faulty Goods
Faulty goods are covered by the manufacturer's warranty, if you find fault with the goods you must advise us within 3 days of receipt of goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Order Cancellation
You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.
*Note: If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%.
*Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.
Order Processing Timeline
We typically process orders within 1- 3 business days. If the order has been shipped, we cannot accept a cancellation request.
*Exception: In case of out-of-stock items, we will send an additional email notification.
Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.
Gift Card Policy
Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.
Random Color Order Policy
For orders placed with the "Random Color" option:
- The color shipped will be selected randomly from the color options listed on the product page at the time of fulfillment.
- No specific color requests can be accommodated for this option at the time of purchase.
- All colors are brand new and of the same quality as the selected color options.
- If you wish to exchange or return due to personal preference of the received color, you may request a color change to one of our available standard colors.
However, you will be responsible for:
1. The price difference (if any) between the "Random Color" price and the standard color price you wish to exchange to.
2. All shipping costs incurred for the return of the original item and the reshipment of the new item.
3. The item must be kept unused, unopened and in resellable condition to be eligible for return or exchange.
Estimate delivery times:
2-5 days (United States)
2-6 days (Germany)
3-10 days (United Kingdom)
3-7 days (Australia)
7-25 days (International)
✅ 1-Year Warranty for Watch Winders, Safes & Rolls
✅ 2-Year Warranty for Automatic Watches
✅ 30-Day Returns for a Risk-Free Purchase Experience
✅ Professional Troubleshooting Guides for Easy Self-Service
✅ Anti-Shock Packaging to Ensure Safe Delivery Worldwide
✅ 24h-48h Response to All Your Questions and Concerns
Guarantee Safe Checkout
Please check your watch size before purchase. It supports a maximum 15mm watch case thickness.
| Brand | DUKWIN |
| Color | Hulk Green |
|
Bracelet Perimeter |
5.91"-7.87"/15-20cm |
| Dimension | 5.51*4.13*4.13in/14*10.5*10.5cm(L*W*H) |
| Material | Metal, Acrylic, Vegan Leather |
| Power Supply | 100-240V AC Adapter(CE, UL, ROHS certificate) |
| N.W | 0.8KG/1.76lb |
| G.W | 1KG/2.20lb |
| Package | 1* Watch winder 1*AC cord 1* Adapter 1* User Manual |
| Warranty | 1 Year |
Outstanding Workmanship: The exterior of watch winder is crafted from vegan leather, It's a perfect gift for a festival or Anniversary.
Watch Holders: Watch holders fit any bracelet or strap sizes and can be used for men’s as well as women’s watches.
Stackable: Can connect to extra winders, stackable winders.
Super Quiet Motors: Upgraded components reduce the annoying sound. Japan MABUCHI motors inside is long lasting, extremely silent when running. So Dukwin watch winders for automatic watches could be put anywhere like travel.
Dual Power Options: Dukwin watch winder can run on AC power (100-240V) or 2 x AA battery (not Included), connecting cable (provided) allows you to connect multiple watch winders together conveniently. (NOTE: These two power supply modes cannot be used at the same time. If AA battery power is selected, the AC Adaptor needs to be disconnected. If the AC Adaptor is selected, the AA battery needs to be removed.)
Multiple Rotation Modes Setting: Dukwin watch winder has 3 winding directions (clockwise, counterclockwise, or bi-directional) & 5 TPD (Turns Per Day) settings from 650, 750, 850, 1000 or 1950, suit for most mechanical watches on the market. (Note: Start the watch winder to rotate for few minutes and then stop, please wait patiently, and the watch winder will automatically run in the next hour, it will work hourly cycle.)
Anti-magnetization: The internal motor adopts a closed design which can separate it from watches so that watches can not be magnetized and influence the time.
Overall rating: 4.8 / 5 from 33 reviews.
My Omega automatic watch stays perfectly wound now. I don’t have to mess with resetting the time or date anymore, which is a total game-changer. Feels solid, no flimsy plastic parts. The glass window is a nice touch so I can admire my watch while it’s being cared for.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Excellent product, nice looking, fine materials that look and feel Premium, plus an ultra quiet mechanism, I found myself checking if it was really working. The fact you can connect one to another avoiding the extra plug is super useful. All in all, an excellent product, will buy a couple more.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
I'm really amazed at this great piece of work, it looks great and it's functionally impressive. I'm going to buy another orange one!
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Love the unique, flat, retro look of the cover compared to others in the same price range. Easy to set up.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Great design, Extremely well made, easy to adjust to suit your timepiece with the added benefit of being able to batteries when on the move.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel-Green
Out of the box I liked the color, construction, and smell. It smelled like leather. The dust cover is easy to remove but I have a little trouble every time getting it back on. The threads don’t seem to want to line up easily, but not a deal breaker. The instructions are clear and straight forward. To be clear, you will need to do some internet search to find the winding rotation requirements for your particular watch. Some are clockwise, some counter clockwise, some both. Some require more rotations per day than others. I wanted to plug this in behind my dresser. The power block is too long. I either have to move the dresser out from the wall another inch or two (no), or get an extension cord and let it lay on the floor underneath the dresser. Not a good design. The cushion thing that the watch mounts to is nice and adorned with leather. It is spring loaded so it is easy to put the watch on it. It has two spring bearings that allow it to snap into the chamber. It is pretty quiet and I don’t think I would ever notice it.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel-Green
When I first took this winder out of the box, I was impressed. It seems to be built from quality materials, access to the cushion chamber is easy, and the design of the cushion is outstanding in my opinion.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel-Green
I didnt expect to be this good! Packaging was exceptional and i was very impressed with the quality & worksmanship. Definetly 5 STARS
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel-Green
Great winder. I have 2 plugged into each-other. Look good and were great value
Single Watch Winder Stackable Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Easy to set up. Keeps watch in perfect time. Can't ask for anything more.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Quiet, nice looking.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
unfortunately the watch is too deep for the space provided on this winder, so the dust cover isn't able to be fitted. it needs an extension sleeve so the deeper watch can be fully enclosed behind a glass/dust barrier.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Love quality of product !!!
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Shipping took a week , tracking never worked . Motors not that quiet as I can east hear them across the room . Screw on cover will hit a Rolex crystal and watch must adjust bracelet to put in winder holder ea time . Not at all what I expected for price point . Would not order again .
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Second time I have ordered one of these. They work great. Very quite. Very good product!
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Love the product...
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Great product. Nice portable winder I got for my son's first mechanical watch. Customer service and delivery experience was terrific.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
I now have 3 of these as such good quality for money and very stylish
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Works great!
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Very nice. Very quiet. There will be more in the future !!!
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Extremely satisfied with the quality. Bought two as a gift and the team was able to adjust the shipping address after a mistake on my part, saving me from not being able to give the gift on time. Great customer service and shipping speed. Highly recommended.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Exactly what I hoped it would be. Looks great on the shelf and keeps my watch going.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Great product, super fast shipping
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Works well!
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
I dig it! Easy set up and now I wear my watch a lot more than I used to because the time and date is always right.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Great product!!
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Very reliable! My Rolex stay for a week and show the exact time.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Fast shipping, good and really nice products 👍❤️
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
So far, so good.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Much better quality than other similar priced winders
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
Very happy so far the watch winder looks good it’s compact makes very little noise I would definitely recommend
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel- Hulk Green
I thought the green leather was beautiful on the watch winder! Unfortunately it didn’t work for me but the company has been great in accepting the return.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel-Green
The winder works very well. I have two automatic watches and have just ordered a second winder.
Single Watch Winder for Automatic Watches Vegan Leather Quiet Mabuchi Motors for Travel-Green
Company Address:
TURNING P TRADING CO., LTD.
Church Field, Sheffield, S2 1SP, United Kingdom
Email: support@dukwinwatchwinders.com
9:00-18:00, Mon-Fri (UTC-8:00)
BLACK FRIDAY SALE
AUTOMATIC WATCHES
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