Returns
*To return your product, please email to support@dukwinwatchwinders.com first to get your exact return information first.
To return your product, please follow as steps:
1. Email to support@dukwinwatchwinders.com.
2. Send the picture and video regarding the issue via email or Whatsapp (If possible)
3. Please keep the original package and the label attached to the box for 30 days.
4. We will refund you after we receive the item and finish quality check.
*Please do not return to the original shipping address, Please contact customer service to confirm before returning.
Return Address:
US address: LiqinLiu-[sally], 1301 NW 91ST TERRACE,Gainesville.FL.32606, US,7189714812
UK address: Kelvin Hui, 43 Chapman Close, Sheffield, South Yorkshire, S6 5BX ,UK, 07426435383
Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
-Please note that the platform had charged the buyer 5% transaction fee, if the buyer wants to return the goods for a refund for personal reasons, the refund we will give you will be 5% less.
-You are responsible for covering shipping costs when returning your item for personal reason. Shipping costs are non-refundable.
*Returns for personal reasons: Products must be returned in new, unused condition and in the original packaging, otherwise, you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.
*For defective items within the warranty period but beyond the 30-day return period: We recommend retaining the original packaging. If you no longer have it, you shall cover relevant packaging costs. If you refuse to cover packaging costs, you may be charged a 20% fee.
*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.
Faulty Goods
Faulty goods are covered by the manufacturer's warranty, if you find fault with the goods you must advise us within 3 days of receipt of goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Order Cancellation
You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.
*Note: If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%.
*Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.
Order Processing Timeline
We typically process orders within 1- 3 business days. If the order has been shipped, we cannot accept a cancellation request.
*Exception: In case of out-of-stock items, we will send an additional email notification.
Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.
Gift Card Policy
Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.
Random Color Order Policy
For orders placed with the "Random Color" option:
- The color shipped will be selected randomly from the color options listed on the product page at the time of fulfillment.
- No specific color requests can be accommodated for this option at the time of purchase.
- All colors are brand new and of the same quality as the selected color options.
- If you wish to exchange or return due to personal preference of the received color, you may request a color change to one of our available standard colors.
However, you will be responsible for:
1. The price difference (if any) between the "Random Color" price and the standard color price you wish to exchange to.
2. All shipping costs incurred for the return of the original item and the reshipment of the new item.
3. The item must be kept unused, unopened and in resellable condition to be eligible for return or exchange.
Estimate delivery times:
2-5 days (United States)
2-6 days (Germany)
3-10 days (United Kingdom)
3-7 days (Australia)
7-25 days (International)
✅ 1-Year Warranty for Watch Winders, Safes & Rolls
✅ 2-Year Warranty for Automatic Watches
✅ 30-Day Returns for a Risk-Free Purchase Experience
✅ Professional Troubleshooting Guides for Easy Self-Service
✅ Anti-Shock Packaging to Ensure Safe Delivery Worldwide
✅ 24h-48h Response to All Your Questions and Concerns
Guarantee Safe Checkout
| Brand | Dukwin |
| Shape |
Patented design EUAP337935-Watch Winder No. 015028322-001 |
| Color | Black |
| Product Dimension | (L*W*H) 15.75*6.69*10.24inches /40*17*26cm |
| Package Dimension | (L*W*H) 20.47*11.02*15.75inches /52*28*40cm |
| Type | Automatic Rotation, Watch Storage, LED Light |
| Material | Acrylic, Wood, MDF |
| Power Supply | 100-240V AC Adapter(CE, UL, ROHS certificate) |
| N.W | 5.5KG/12.13lb |
| G.W | 6.7KG/14.77lb |
| Package |
1 * Watch Winder |
【Beautiful Wood Finish】A finely detailed wood finish on the winder and scratch-
resistant glass panel gives a comfortable touch and long-lasting use.
【LED Light Bar】Internal setting the LED light bar, watch winder dark night emitting aurora blue shimmering light.
【Excellent Pillows】Fits for 65mm Max watch dial and the watch thickness is up to 20mm, it can hold a 130-220mm watch band.
【Fits Most Watch Storage】This watch winder combines a winding module, watch
stand holders and memory foam watch pillows to rotate and display your watches.
Store all your watches in one place to fit both ladies' and men's watches.
【Supreme Japanese Motors Mabuchi】Adopts upgraded Japanese anti-static
treatment motors( lower than 5db), enabling the winding stable and quiet, keeping the
watch running extremely quiet and won't affect the user's sleeping or reading.
【4 Rotation Modes】The watch winder uses a new more stable generation of chips.
You can choose to rotate clockwise, counterclockwise or alternately with the knob.
Directional Settings: Clockwise, counter clockwise and bi-directional.
Mode 1: Rotate 2 minutes clockwise, rest for 6 minutes, cycle repeat
Mode 2: Rotate 2 minutes counter clockwise, rest for 6 minutes, cycle
repeat
Mode 3: Rotate 2 minutes clockwise, rest for 6 minutes, Rotate 2 minutes
counter clock-wise,rest for 6 minutes, cycle repeat
Mode 4: Rotate 5 minutes clockwise, rotate 5 minutes counter -clockwise,
repeat above for 3 hours, rest for 9 hours, cycle repeat.
Overall rating: 4.6 / 5 from 29 reviews.
Extremely quiet. The times when I found it making noise, it was actually my watches moving around slightly because they weren’t wrapped tight enough around the cushions. Tighten the watch strap and then quiet as a mouse. Thanks Dukwin!
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Started a little rocky with no key and a little issue with one of the winders, but all sorted and now I love it. I need another one!
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
It’s working very well with easy to use controls. It is more quiet than I expected, which is a nice surprise. The backlit blue light is a perfect night light and adds a very nice elegant touch.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
I have several of your products - all are fine. I wish you would reduce price of the 24 watch unit. It is cheaper to purchase 2 or 3 smaller ones than one large one. That doesn't make sense - larger capacity should be incentivized.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Good quality and prices. Fast delivery. Will buy another one in the future.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Very nice product for the price
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Purchased for my husband and it arrived with a minor bit of damage. Their team was amazingly responsive and handled the situation quickly and could not be happier with the product or company thus far.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
My husband loves the product. And Dukwin support has been amazing! The box arrived damaged. The damage happened during shipping. The accessories were missing completely, and the casing was damaged on a back corner. Support responded to my concerns immediately and took care of us. This is an amazing company, and they care for their customers.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Very quiet and a perfect fit for my shelf space! Seems like a great value for the price. So far, so good!
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Great quality, hardly know it’s there
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
We’ve had the storage unit for a few weeks and it is working fine. It looks impressive and although you can hear it slightly, overall the motor is quiet.
Valentine’s Gift - 6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Everything works fine but they never sent the key to actually lock it. So its always unlocked.
Valentine’s Gift - 6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Excellent purchase!
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
I love the case and overall design, however I have one winder that keeps sticking and I have to reset it and that’s not good.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
We love the blue lighting. It's very roomy.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
This is the third unit I’ve ordered from this company and they all work perfectly.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Hard to say anything. I have not opened it since it will be a Christmas present.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Looks nice but mine was a return,the door is sagging and a door screws are a little loose.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
They don't rotate at the same time. The two on the left and the one on the right don't sync up. They start off the same, but after a few cycles they are way off leading to most time just one side is turning while the other isn't. Also, only a couple weeks in, the motor sounds a bit louder than it did on day 1.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
My husband loved his birthday present! Blue light looks cool but as it is in the bedroom we need to turn it off at night. Very quiet which is good
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Wondeful! Great value.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Silent, nice lights and good quality
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Very happy with this 6 watch winder with space for 6 extra non automatic watches. Very quiet and rich looking
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
When I was looking for watch winders I had no idea what to look for until I came across dunkwin they have so many different pieces at so many different price ranges I picked this one and my bf loves it! It’s great quality
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Great quality. Arrived well protected and quickly. Put it up to ise right away and it works as stated. Constructions seems solid and the motor is quiet. Backlighting gives it a great touch.
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Very happy with my Dukwin 6+6 watch winder. Up till now, I've only had a single watch winder. This has been great at making sure my 4 automatic watches are kept wound, and also neatly displayed along with my battery operated quartz watches I also wear. I can now at any time choose an automatic watch to wear, knowing I don't have wind, set the time and date before wearing. GREAT BUY!!
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
sss
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
I still am not a fan of the 'bait and switch' tactic used when I order a Dukwin and receive the sister model instead. customers should be notified and provided the option to continue or wait for a Dukwin model to fill the order. I have ordered 4 units from you and now have a mis-matched set, etc...
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
1. With the door open the unit tends to tip over. 2. The movement does not stop when the door is open
6 + 6 Watch Winder with Extra Storages Aurora Blue Light Quiet Motors - Black
Company Address:
TURNING P TRADING CO., LTD.
Church Field, Sheffield, S2 1SP, United Kingdom
Email: support@dukwinwatchwinders.com
Whatsapp: +1 3523281912
9:00-18:00, Mon-Fri (UTC-8:00)
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