We offer a 1-year warranty from the date of shipment. If a defect arises during the warranty period, first pls email us support@dukwinwatchwinders.com or whatsapp +1 6315455745 , We will work with you to quickly fix the problem, either by repairing, replacing, or refunding the affected product. Whatever you need, we’re here to help. Just get in touch, and we’ll try our best to respond within 24 hours.

This warranty shall not apply to the damages caused by:

(a) The product normal wear, such as increased noise, cuts, scratches, stains, etc;

(b) Improper usage of the product, such as impact, shock, unauthorized intrusion into the product, ect;

(c) Usage in an unsuitable environment, such as moisture, water, vibrations, excessive heat and other damaged elemental;

(d) Any lack of care, accidents and abuse;

(e) Be altered without the official authorization buy us.