Astral Vortex - Automatic Mechanical Watch for Men l Nebula Moonphase Dial
Returns & Exchanges Policy
Returns
*To return your product, please email to support@dukwinwatchwinders.com first to get your exact return information first.
To return your product, please follow as steps:
1. Email to support@dukwinwatchwinders.com.
2. Send the picture and video regarding the issue via email or Whatsapp (If possible)
3. Please keep the original package and the label attached to the box for 30 days.
4. We will refund you after we receive the item and finish quality check.
*Please do not return to the original shipping address, Please contact customer service to confirm before returning.
Return Address:
US address: LiqinLiu-[sally], 1301 NW 91ST TERRACE,Gainesville.FL.32606, US,7189714812
UK address: Kelvin Hui, 43 Chapman Close, Sheffield, South Yorkshire, S6 5BX ,UK, 07426435383
Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
-Please note that the platform had charged the buyer 5% transaction fee, if the buyer wants to return the goods for a refund for personal reasons, the refund we will give you will be 5% less.
-You are responsible for covering shipping costs when returning your item for personal reason. Shipping costs are non-refundable.
*Returns for personal reasons: Products must be returned in new, unused condition and in the original packaging, otherwise, you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.
*For defective items within the warranty period but beyond the 30-day return period: We recommend retaining the original packaging. If you no longer have it, you shall cover relevant packaging costs. If you refuse to cover packaging costs, you may be charged a 20% fee.
*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.
Faulty Goods
Faulty goods are covered by the manufacturer's warranty, if you find fault with the goods you must advise us within 3 days of receipt of goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Order Cancellation
You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.
*Note: If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%.
*Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.
Order Processing Timeline
We typically process orders within 1- 3 business days. If the order has been shipped, we cannot accept a cancellation request.
*Exception: In case of out-of-stock items, we will send an additional email notification.
Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.
Gift Card Policy
Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.
Random Color Order Policy
For orders placed with the "Random Color" option:
- The color shipped will be selected randomly from the color options listed on the product page at the time of fulfillment.
- No specific color requests can be accommodated for this option at the time of purchase.
- All colors are brand new and of the same quality as the selected color options.
- If you wish to exchange or return due to personal preference of the received color, you may request a color change to one of our available standard colors.
However, you will be responsible for:
1. The price difference (if any) between the "Random Color" price and the standard color price you wish to exchange to.
2. All shipping costs incurred for the return of the original item and the reshipment of the new item.
3. The item must be kept unused, unopened and in resellable condition to be eligible for return or exchange.
Estimate delivery times:
2-5 days (United States)
2-6 days (Germany)
3-10 days (United Kingdom)
3-7 days (Australia)
7-25 days (International)
✅ 1-Year Warranty for Watch Winders, Safes & Rolls
✅ 2-Year Warranty for Automatic Watches
✅ 30-Day Returns for a Risk-Free Purchase Experience
✅ Professional Troubleshooting Guides for Easy Self-Service
✅ Anti-Shock Packaging to Ensure Safe Delivery Worldwide
✅ 24h-48h Response to All Your Questions and Concerns
Guarantee Safe Checkout
Astral Vortex - Automatic Mechanical Watch for Men l Nebula Moonphase Dial
DUKWIN ASTRAL VORTEX - ZIRCON-SET STARS, NUMERAL-TRACK ORBITS
Core Concept：
The case is set with 58 sparkling zircon stones, the buckle holds 32 pieces, and the dial features 48 white zircon stones plus 12 blue zircon stones, shimmering like countless stars across the night sky.
The watch's most distinctive feature is its unconventional seconds display. Instead of a traditional second hand, a rotating ring of artistically stylized Arabic numerals spins continuously around the dial. Resembling zodiac celestial symbols as they revolve with the passage of time, they symbolize the shifting moon phases and the eternal rhythm of time itself.
Meaning & Inspiration:
The moon waxes and wanes. The stars continue their eternal journey. Time moves in an endless cycle.
Key Features:
- Powered by BY9029 automatic self‑winding movement
- 35‑hour power reserve for consistent timekeeping
- 5ATM water resistance for worry‑free everyday wear
- Leather strap with Zircon-Set Butterfly Clasp
DUKWIN brings this celestial rhythm to the wrist, using zircon stones as stars and rotating numerals as their orbit. More than a watch, it is a wearable expression of time, movement, and individuality-designed to make every moment feel like part of your own universe.
Specifications
| Brand | DUKWIN |
| Movement | Automatic Cal. BY9029 |
| Power Reserve | Approx. 35 Hours |
| Water Resistance | 5 ATM |
| Crystal | Sapphire Crystal |
| Case Material | 316L Stainless Steel |
| Case Diameter | 41 mm |
| Case Thickness | 12.25 mm |
| Strap Material | Top-Grain Bamboo-Embossed Cowhide Leather |
| Strap Removal | Quick Release Spring Bars |
| Strap Width | Short strap: 18mm, Long strap: 22mm |
| Strap Length | Short strap: 60mm, Long strap: 138mm |
| Clasp Type | DUKWIN Cross Clasp |
| Function | Hacking Seconds,Moon Phase Display |
| Warranty | 2 Years |
| Net Weight | Approx. 105.5g |
| Package Contents | · 1 × Automatic Watch · 1 × Single Watch Winder (Complimentary Gift) · 1 × Set of Watch Link Removal Tools · 1 × Cleaning Cloth · 1 × User Manual · 1 × Brand Card · 1 × Gift Packaging Box |
Return&Exchange Policy
Returns & Exchanges for Non-Quality Issues
For products purchased through our official website, customers may request a return or exchange within 30 calendar days from the date of delivery (based on the delivery date shown on the logistics tracking information).
Please Note:
- Except in cases involving product quality issues, each item purchased in a transaction may only be returned or exchanged once.
- For refund requests caused by personal reasons or non-quality issues: Any bank transaction fees, PayPal fees, or payment processing fees charged during the original transaction are non-refundable. The refund amount will be reduced by the applicable 5% transaction fee.
- Returns that do not meet these requirements may be subject to a 20% restocking fee.
- All return shipping costs are the responsibility of the customer.
- We strongly recommend keeping the original packaging. If the original packaging is unavailable, customers will be responsible for any necessary replacement packaging costs. If the customer refuses to cover these costs, a 20% handling/restocking fee may apply.
Return / Exchange Conditions:
- The product must be shipped back within the specified return period.
- Products must be returned in brand-new, unused, and resalable condition. There should be no stains, scratches, cosmetic residue, or other signs of use.
- Please do not attach tape, shipping labels, or stickers directly onto the original product box.
- Products must be returned in their original packaging, including all accessories, manuals, labels, and protective materials. If the order included any free gifts or promotional items, all gifts must be returned together with the product.
Returns & Exchanges for Quality Issues
For products purchased from our official website that have confirmed quality defects, customers may request a return or exchange within 30 days from the date of purchase.
All quality-related claims must meet the following return conditions and will be subject to verification by our customer service team.
Please Note:
- Damage caused by improper use, unauthorized repairs by third parties, personal modifications, accidents, or other human factors will not be considered a product quality issue.
- We strongly recommend keeping the original packaging. If the original packaging is unavailable, customers will be responsible for any necessary replacement packaging costs. If the customer refuses to cover these costs, a 20% handling/restocking fee may apply.
Return / Exchange Conditions:
- The product must be shipped back within the specified return period.
- The product must remain in its original condition.
- There should be no stains, scratches, cosmetic residue, or other signs of use.
Please do not attach tape, shipping labels, or stickers directly onto the original product box. - Products must be returned in their original packaging, including all accessories, manuals, labels, and protective materials. If the order included any free gifts or promotional items, all gifts must be returned together with the product.
Return / Exchange Exclusions
1. Products not sold through the website dukwin.com;
2. Products that are bought during specific offers or promotional events which explicitly state that return or exchange are not allowed;
3. Where the Product is used, repaired through 3rd parties, damaged, and other merchandise not in re-sale condition;
4. Orders that exceed the return / exchange period;
5. The color difference between the photo shooting and the actual object is not in the quality range.
Return & Exchange Process
To initiate a return or exchange, please contact our customer service team first to obtain the correct return instructions.
Please do not send your product back to the original shipping address without prior confirmation.
To return your product, please follow as steps:
1. Email to support@dukwinwatchwinders.com.
2. Send the picture and video regarding the issue via email.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Warranty
We provide a 2-year warranty for this product starting from the date of shipment. The warranty covers manufacturing defects of the watch and matching accessories under normal daily use.
NOT COVERED UNDER WARRANTY
* Products without sufficient proof of purchase
* Lost or stolen products
* Items that have expired their warranty period
* Non quality-related issues
* Free products
* Repairs through 3rd parties
* Damage from outside sources
* Damage from misuse of products (including, but not limited to: falls, extreme temperatures, operating devices improperly)
* Purchases from unauthorized re-seller
