Shipping Issues

You can get tracking info on your order page or use the tracking number to query on this page"17track"

It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

USPS, UPS, DHL, GLS, Fedex, UBI, Special line logistics and amazon functions. We will choose the carrier that we think works best for our customers. ( you can also assigned specify logistics, but there will be costs.)

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Unfortunately, we cannot change the shipment once the product is en route.

Common Product Related Issues

Watch winder is a device with an electrical motor which will automatically wind your watch when you are not wearing it. It will maintain your watch in working condition so that it is ready for use at any moment. On top of that, the watch winder provides a uniform distribution of oil inside the watch. That is, your watch movement will always stay oiled even if you do not wear it for a long time.

A watch winder is only for automatic watches, i.e. those that do not have a battery and do not need manual winding, but keep going because of the motion of the watch on your wrist. Typically these are higher-end Swiss and German watches.

This is something best checked with your watch manufacturer but, as a rule of thumb, heavier watches require more Turns Per Day (TPD).

You can leave your watch in the winder for as long as you like. Our gentle rotation method of 1 minute rotation intervals for no more than 12 hours followed by a 12-hour pause ensures your watch will never be overwound.

Please refer to your manufacturer for the information specific to your watch.
This is a reference table for the settings of most popular watch brands (for reference only) : Click here

This depends on the watch, but typically they will last no more than twenty-four to forty-eight hours on a single “charge”.

It is possible to overwind a watch but our method of gentle rotation protects against this.

You should refer to your watch manufacturer for this information but we like to wind our watches on an alternating setting (alternates between clockwise and counter-clockwise) as we feel this most closely replicates what happens when you wear your watch on your wrist.

A watch is a precision piece of engineering and like any such piece, it benefits from being used. Keeping a watch in a drawer without ever winding it is akin to keeping a car in a garage without running it. A watch, like a car, will perform better in the long run if it is occasionally used. For this reason to keep your watch periodically wound is recommended. There is also a convenience benefit to a watch winder in that it ensures your watch is always at the correct time and the date when you go to wear it after some time. This saves you the inconvenience of having to reset and wind it each time.

A watch winder is designed to mimic the daily movement of the watch on your wrist when you are not wearing it. By rotating the watch in a defined cycle and on a uniform plane it has the effect of efficiently charging the mainspring thereby keeping your watch on the correct time and date, ready for when you next wish to wear it. To avoid overwinding of the watch the Dukwin Watch Winder range adopt a method of 'Gentle Rotation' which sees the watch wound only for 12 hour cycle and then resting for a further 12 hours before starting again.

As a guide we would say that approx 85% of our customers use the watch cuff/holder but gentlemen with slightly smaller than average wrist sizes or the majority of ladies may find the soft pillow more suitable. However, if you buy the wrong one and wish to make changes, please contact us via email and we will send you a watch pillow that suits you for free.

1. After receiving it, the door cannot be opened. Please use a USB cable to connect to the power bank for activation first.

Please refer to the tutorial link:

2. Unable to open the door after using it for a period of time, your fingerprint lock may be out of battery, it takes around 1.5-2 hours to be fully charged for the fingerprint lock, and the LED won't flash when it is fully charged.

Excluding that the fingerprint lock system is automatically locked, when the fingerprint is entered without any indicator light, you should charge it, and It takes around 1.5-2 hours to be fully charged for the fingerprint lock, and the LED won't flash when it is fully charged.

How to set fingerprint account :

How to delete fingerprint account:

While our motors are generally acknowledged as being among the most silent on the market, it is still a mechanical device with a motor and moving parts in it so it is not - and cannot be - perfectly silent. It is probably quiet enough for your bedroom though it may be better placed in an office or living area if you are a light sleeper.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Order&Payment Issues

Contact us within 8 hours of the payment for changing or canceling an order.
we cannot cancel the shipment once the product is en route.

Generally, your parcel will be sent out within 2-3 business days after we receive your payment. Sometimes it may happen that your order may be out of stock. In this case, our customer service will notify you by either email to confirm whether you want a refund or an exchange.

Payments can be made securely via PayPal or debit / credit card.

Return & Exchange Issues

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. We offer a 30 day return period. Just email us directly and we’ll take you through the process.

Please see our Returns Policy page for more

If you got the wrong item, please contact our customer service via emails. We would like to exchange the right item for you.

Other Issues

Discounts, promo codes, and DUKWIN credits do not apply to sale items, swatches, bundles, or gift cards unless otherwise noted and cannot be combined or used with other offers. Only one DUKWIN credit or promo code can be used per purchase.

One of the first questions that some of the users who visit our site ask us is whether we are a Cheater/Scammer or not. We spend very high budgets for advertisements and we have never aimed to lose our customers against these budgets. You can notice that we are a long-existing website when you examine our Instagram posts and visit our Facebook page. At the same time, you can reach us at any time via contact methods such as Facebook, Instagram, WhatsApp, or a Email.