All items are ready to be dispatched within 2-4 business days (weekend and public holidays are not included) after the payment is completed.
Our standard shipping service to the Australia, United Kindom, United States, Germany is free.
We are excited to offer international shipping for most destinations of the world. But some remote area we don't ship to currently such as some uninhabited islands.
Most standard shipments are sent through our local warehouse: Australia, United Kingdom, United States, Germany. Some of them will send from our Chinese Warehouse direcly if the stock is insufficient supply.
UK Stock: Item will simply arrive within 2-4 business days after it is dispatched. Ship from: Leicester Commercial Park Unit 1, Dorsey Way, Enderby, Leicester, United Kingdom
US Stock: Item will simply arrive within 2-5 business days after it is dispatched. Ship from: 1000 High St, Perth Amboy, New Jersey, United States
AU Stock: Item will simply arrive within 3-7 business days after it is dispatched.
Ship from: Block G2 391 PARK ROAD REGENTS PARK, REGENTS PARK, New South Wales, Australia
DE Stock: Item will simply arrive within 2-6 business days after it is dispatched. Ship from: Albert-Schweitzer-Str 900, Grolsheim, Rheinland-Pfalz, Germany
CN stock: Item will simply arrive within 7-25 business days after it is dispatched. Ship from: Qifu Road Baiyun Distric Guangdong
We use reputable couriers like UPS, YODEL and DHL, all items will be tracked for your peace of mind.Note for taxes:
Import duties, taxes and charges are not included in the item price or shipping charges. For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax).
Tracking Your Package
You will receive an e-mail containing your tracking number as soon as the shipping label is printed.You can track your package here: https://www.17track.net/en.
This tracking information may take up to 24 hours to become available.
Issues With Tracking Info
We are always happy to help, but unfortunately, we only have access to the same tracking information you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at firstname.lastname@example.org
DUKWIN will not be responsible for any items damaged or lost during transit.
Any claims should be filed with the respective carrier.
If all else fails, please contact our support team directly for assistance at email@example.com.