2. Send the picture and video regarding the issue via email or Whatsapp (If possible)
3. Please keep the original package and the label attached to the box for 30 days.
4. We will refund you after we receive the item and finish quality check.
*Please do not return to the original shipping address, Please contact customer service to confirm before returning.
Return Address:
US address: LiqinLiu-[sally], 1301 NW 91ST TERRACE,Gainesville.FL.32606, US,7189714812
UK address: Kelvin Hui, 43 Chapman Close, Sheffield, South Yorkshire, S6 5BX ,UK, 07426435383
Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange. -Please note that the platform had charged the buyer 5% transaction fee, if the buyer wants to return the goods for a refund for personal reasons, the refund we will give you will be 5% less. -You are responsible for covering shipping costs when returning your item for personal reason. Shipping costs are non-refundable.
*Returns for personal reasons: Products must be returned in new, unused condition and in the original packaging, otherwise, you may be charged a 20% restocking fee. Please note all return delivery costs are the responsibility of the customer.
*For defective items within the warranty period but beyond the 30-day return period: We recommend retaining the original packaging. If you no longer have it, you shall cover relevant packaging costs. If you refuse to cover packaging costs, you may be charged a 20% fee.
*If you buy our watch winder with fingerprint lock, please delete your fingerprint before sending it back.
Faulty Goods
Faulty goods are covered by the manufacturer's warranty, if you find fault with the goods you must advise us within 3 days of receipt of goods.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund. If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.
Order Cancellation
You can cancel your order within 4 hours of placing it. Please send an email to support@dukwinwatchwinders.com to request cancellation. We will NOT accept order cancellation request if the order have already been shipped.
*Note: If the buyer cancels the order arbitrarily, please note that the platform Shopify will charge a 5% transaction fee, so this transaction fee will be deducted from your payment and your refund will be reduced by 5%.
*Important Notice: Orders paid with tips or gift cards are non-cancellable under any circumstances.
Order Processing Timeline
We typically process orders within 1- 3 business days. If the order has been shipped, we cannot accept a cancellation request.
*Exception: In case of out-of-stock items, we will send an additional email notification.
Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase. Following this, contact your credit/debit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund appears in your account. After performing each of these steps, if you are certain the refund has not be received, please contact us at support@dukwinwatchwinders.com.
Gift Card Policy
Please note that all gift card purchases are non-refundable and cannot be cancelled once the order is completed.
Random Color Order Policy
For orders placed with the "Random Color" option: - The color shipped will be selected randomly from the color options listed on the product page at the time of fulfillment. - No specific color requests can be accommodated for this option at the time of purchase. - All colors are brand new and of the same quality as the selected color options. - If you wish to exchange or return due to personal preference of the received color, you may request a color change to one of our available standard colors. However, you will be responsible for: 1. The price difference (if any) between the "Random Color" price and the standard color price you wish to exchange to. 2. All shipping costs incurred for the return of the original item and the reshipment of the new item. 3. The item must be kept unused, unopened and in resellable condition to be eligible for return or exchange.
Estimate delivery times:
2-5 days (United States)
2-6 days (Germany)
3-10 days (United Kingdom)
3-7 days (Australia)
7-25 days (International)
✅ 1-Year Warranty for Watch Winders, Safes & Rolls ✅ 2-Year Warranty for Automatic Watches ✅ 30-Day Returns for a Risk-Free Purchase Experience ✅ Professional Troubleshooting Guides for Easy Self-Service ✅ Anti-Shock Packaging to Ensure Safe Delivery Worldwide ✅ 24h-48h Response to All Your Questions and Concerns
Guarantee Safe Checkout
Special Edition - 9 Watch Winder with Fingerprint Lock & RGB Ambient Light & Mabuchi Motors
DETAILS
Measurement may vary by 2 - 3 cm between the described size and the actual size.
Brand
DUKWIN
Model
DK20-009
Color
Sandalwood+Black PU Leather
Product Dimension
35cm(L) x 21cm(W) x 49cm(H) / 13.78"x 8.27"x 19.29"
Package Dimension
45cm(L) x 31cm(W) x 60cm(H) / 17.72"x 12.20"x 23.62"
1 * Device 1 * 100-240V AC Adapter (Optional AU/ EU/ US/ UK) 1 * Clean Cloth/Brush 1 * User Manual 1 * Remote Control 1 * Admin Keys
Warranty
1 Year
FEATURES
STUNNING DESIGN: The 9 watch winders features a stunning superior PU leather interior and sandalwood with high gloss, 10-layer Mirage Black exterior that will make a statement in your home.
STATE OF THE ART TECHNOLOGY: Use your fingerprint to lock and unlock the winder to prevent unwanted access. The fingerprint sensor can set up to 20 fingerprint users(2 administrator and 18 user accounts). Besides, our watch winder box has two unlocking methods, fingerprint verification and using admin key. The dual unlocking method gives you double protection.
BUILT IN RGB LIGHT AND LED LIGHT STRIPE: This feature allows you to customize the lighting color of the watch winder based on your preference. The RGB lighting not only adds a decorative element but also helps to keep the watches visible in dimly lit areas.
DIGITAL DISPLAY AND REMOTE CONTROL: To keep on top of the different winding requirements of your watches, programming the rotors needs to be easy. Dukwin has the answer with a convenient digital display. The ability to switch between settings is ideal as you grow your watch collection. Better still, the watch winder comes complete with a remote control, so you can remotely control any setting of the automatic watch winder.
ROTATION MODE: You can turn up and turn down to set the number of Turns-Per-Day from 300 to 2300 TPD. Increases and decreases are accurate to 50 TPD, over 300 TPD returns to 2300 TPD cycle.
DIRECTIONAL SETTINGS: Clockwise, counter clockwise and bi-directional.
PERFECT PRESENTATION: The rotors come to rest at the starting position after each winding cycle for a better display of your watches, known as 12 o’clock stop which makes sure your timepieces are displayed perfectly.
WATCH CUFF:This patented design is compatible with watch bracelets of various sizes. It can hold 150-220mm watch band. Detachable base to accommodate all wrist sizes without putting pressure on your bracelet.
ULTRA-QUIET MOTORS: Dukwin automatic watch winder adopts low acoustical noise Japanese Mabuchi motors to rotate your watches. The imported motor has an efficient movement to reduce consumption of the watch winding machine.
ANTI-MAGNETIZATION: The internal motor adopts a closed design which can separate it from watches so that watches can not be magnetized and influence the time.
e.g: TPD set to 650, clockwise, 24 hours mode. Then the running period (minutes) =22.2, that is, each cycle is 22.2 minutes.
Cycle execution: the time required for the motor to rotate clockwise 10 times + the motor stop time = 22.2 minutes. In the 12 (8 hours) working mode, the cycle runs for 12 (8 hours) hours and then stops; stops for 12 (16 hours) hours, and then restarts the cycle.
Note:
There is no magic number of rotations that will wind your watch. Things such as how active you are, how many complications your watch has, how frequently you use the chronograph function, how frequently you wear your watch, the watch make, how long it has been since it was last serviced and a host of other variables will impact what your watch requires to stay wound. And a watch winder won't wind a watch that is fully stopped. So, you need to manually wind the timepiece to get it running first. You will have to make this determination by trying the various settings.
Customer Reviews
Overall rating: 4.9 / 5 from 14 reviews.
Fast shipping, great finish.
1. Has the option for the Winder to stop when the door opens.
2. Always end in 12O'clock position for a great look.
3. RGB can be set for 1 color or rotate amongst many. Can turn toggle off RGB. 3 differebt brightness setting for the whit overhead LED. This will also charge the lume on your watch and showcase them.
4. Fingerprint worka flawlessly (over hundres without and error)
Very solid built and beautiful. Very well protected for delivery and received earlier than expected. Customer service is prompt and helpful. Remind me when new stock arrived.
Before buying, I spent a few weeks researching Watch Winders and came across thousands of different models and designs. But when I saw this specific one, I was surprised by its quality and number of features.
When you receive this winder at home and hold it in your hands, the high-gloss piano finish gives us the certainty that we are holding a high-end, extremely durable product.
One of the most impressive characteristics of this Watch Winder is its capacity to store up to 9 watches simultaneously, with the advantage that each watch can be individually adjusted, allowing you to choose how many rotations you want for each designated period (1 hr, 8hr, 24hr). This is indispensable for any collector since each watch brand has its own recommended number of rotations per hour/day.
This was one of the main reasons that made me choose this brand.
This is a great advantage compared to other Watch Winders available on the market, which generally have a standardized rotation configuration for all watches to rotate the same amount per hour/day.
Another interesting characteristic is the fingerprint reader on the door, ensuring that your watches are always protected.
In addition, the product packaging demonstrates all the care that the company has for customer satisfaction. Besides being wrapped in plastic to avoid scratches, it comes inside a microfiber bag wrapped in Styrofoam, inside two cardboard boxes.
Undoubtedly, you will not have any complaints regarding the condition of receiving this product 😅
The high-quality RGB LEDs in each watch compartment bring a sense of luxury and technology at the same time, I found it INCREDIBLE. And it even comes with a remote control to control all these LEDs.
As if that weren't enough, it also has a backlight also in LED that helps a lot to see the details of your watch in low light environments.
I highly recommend this product to anyone who wants to store their watches safely, conveniently, and stylishly. This is a high-quality product that is definitely worth every penny invested.
One small fixing piece fell off the inner board after delivery due to rough handling in transit. I was worried I couldn’t assemble it properly.
I got in touch with support. They didn’t hesitate and arranged a free replacement part immediately. Communication was friendly and efficient.
Very satisfied with this special edition watch cabinet.
The item arrived well packaged, but one inner board came detached during delivery. I reached out to customer support with pictures.
Their service was excellent. They didn’t make excuses and provided effective troubleshooting steps immediately. I was able to put the panel back into place easily.
After fixing the small issue, this large watch cabinet performs brilliantly.
It is much bigger than regular watch winders, with 9 separate slots for my entire collection. Highly recommend to anyone who wants both storage and display.
Security was my top priority, and this upgraded fingerprint lock solves my biggest concern completely. The recognition speed is fast and stable, no failed unlocking issues.
What surprised me most is the beautiful RGB light modes. I can switch between solid colors and breathing light easily. The cabinet has enough room to hold 9 watches side by side, no crowding even with big watches.
Worth the investment.
From beginning to end, dealing with Dukwin has been a fantastic customer journey.
Clear pictures, quick responses and an overall good experience. Can not wait to do business with them again.
I had a great experience with Dukwin. Product exactly as described, very quick delivery to the US and overall a very smooth and pleasant transaction! Would be happy to do business with this company again in the future. Thanks!
Great experience, 100% recommended
Great watch winder dealer, excellent and pleasant communication. I ordered a 9 winder on Friday, it arrived on Tuesday morning. Watch winder is exactly as pictured. I would definitely recommend everyone to check out Dukwin for their next watch winder purchase.
