Shipping

How do I track my order?

You can get tracking info on your order page or use the tracking number to query on this page"17track"

How long will it take to get my order?

It depends on where you are. Orders processed here will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. We use couriers like UPS, YODEL and DHL, all items will be tracked for your peace of mind.

Product

How to set my local time?

Please refer to the youtube link: https://www.youtube.com/watch?v=ej6yTiPPRJE

Why my fingerprint lock suddenly failed and the lid cannot be opened

When you frequently use the fingerprint lock function without opening the lid at the appropriate moment, the system will automatically lock, you only need to use the key to unlock and then reuse

When should my fingerprint lock be charged

Excluding that the fingerprint lock system is automatically locked, when the fingerprint is entered without any indicator light, you should charge it, and it can be used for about 30 days after charging for 2 hours.

How to set fingerprint account

Please refer to this link :https://youtu.be/ddHMGQIX4x4

How to clear fingerprints?

Please refer to the video first: https://youtu.be/c9dzd1C7u4A

1. Install the technical file package on the computer
2. Open the user clear fingerprint tool document
3. Input the fingerprint of non administrator then indicator light turn red, connect the USB port and the indicator light turns green
4. When the text box on the computer turns blue, please enter the password 88888888, select restart, the reset is successful, and a line of prompt text will appear at the bottom of the technical document.

If it fails, please repeat the above steps. If you need to clear your fingerprint, please contact us for the technical documents.

How to set the correct mode for my watch

Please refer to the link to find the model that suits you. Click

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

For YK22A-128 Winding Modes

For the model YK22A-128, it does not belong to individually programmable rotator, it is a dual motors controlled by one group. So there are only 6 groups are displayed on the touchscreen, with the No.1 group controlling the first and second motors. Please refer to the Video.

Other

Are there any exclusions to DUKWIN credits, discounts, or promo codes?

Discounts, promo codes, and DUKWIN credits do not apply to sale items, swatches, bundles, or gift cards unless otherwise noted and cannot be combined or used with other offers. Only one DUKWIN credit or promo code can be used per purchase.

User Manual PDF

For model DK20:

https://cdn.shopify.com/s/files/1/0512/7887/2775/files/DK20_8.17.pdf?v=1663319807

For model YK22A/YG22B/YR22C:

https://cdn.shopify.com/s/files/1/0512/7887/2775/files/YG_YK_YR-Manual.pdf?v=1659681372

For model YLK: https://cdn.shopify.com/s/files/1/0512/7887/2775/files/YLK-Manual_Instruction.pdf?v=1651646801

For model QJ:

https://cdn.shopify.com/s/files/1/0512/7887/2775/files/QJ_Manual.pdf?v=1651653561

For model R:

https://cdn.shopify.com/s/files/1/0512/7887/2775/files/RXS-final.pdf?v=1651652257

For model DK0-SERIES:

https://cdn.shopify.com/s/files/1/0512/7887/2775/files/DK0-SERIES-9.5.pdf?v=1663656149